Frequently Asked Questions
Everything you need to know about your gear and your game.
How long does shipping take for custom club orders?
Custom-built clubs typically require 7-10 business days for assembly and testing before they are shipped via our priority courier service.
What is your return policy on used equipment?
We offer a 30-day playability guarantee. If you aren't satisfied with your performance, you can return used clubs for store credit, minus a 15% restocking fee.
Do you offer international shipping for golf bags and carts?
Yes, we ship worldwide. Shipping costs and delivery timelines for oversized items like bags and carts are calculated at checkout based on your location.
Are the golf balls sold at The Golf Venue authentic?
Absolutely. We are an authorized retailer for all brands we carry, including Titleist, TaylorMade, and Callaway, ensuring you receive genuine, high-quality products.
Can I track my order once it has been placed?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free financing options through Affirm for larger equipment purchases.